Customer
reviews

My cabinet was installed last week by Richard, who did an excellent job. Sarah, it looks so beautiful- your design was seamless.

We love the outcome. You should also know that you are probably going to get a lot more business from this as explained to Richard. Every indian home has a small makeshift alter that people set up to pray and honour their culture. I have shown these pictures to some of my family and friends who are so impressed with it and want to get something similar for their homes. I have recommended Packers, and you!

Warm regards, Somi

I would like to pass on a massive thank you and praise for one of your amazing sales team - Kendal Sellars.

My parents home needed an urgent rearrange after my Mum became ill at the start of the year. She assisted myself and my Dad to pick the best option for the work we were looking for and adjusted our quotes as we changed our minds a few times.

Not only was she sincerely patient with the process, but she took on board the reasons for the installation and the urgency behind it. She went above and beyond to arrange for the installation to occur in record time! My parents and I truly appreciate the effort and the communication.

Kendal is a true asset to your business. A sales person a genuine customer service focus is a rare trait.

With thanks

Lovely thank you.

Again I would like to say THANK YOU to all who I have dealt with throughout this process. If you could please pass on to all involved that would be greatly appreciated.

I'm very grateful for the assistance I received from the very beginning. During the quote stage I chopped and changed my mind with what doors to have but Emma Curnow & Natalie Moretti were so patient and a delight to work with, nothing seemed to faze them. It was such a pleasure dealing with each person at every stage of this process. Even when it came to having to bring the install forward to meet our deadline, to having then be delayed by the concreters. I know this would have been a scheduling nightmare when an installer had to be turned away. I want to make special mention to Vicki who was amazing to work with throughout all these dramas we faced. I would highly recommend your company to anyone that will listen and I love my final product!

Thank you again to everyone for making this process so seamless.

Kind regards

Kerri

"Thanks Andrea.

Ann was so happy and appreciative of the amazing service and knowledge that you gave her, she couldn’t stop talking about you and Packers, she was thrilled 😊" —Wendy

"A big big Thank you for wardrobe design and installation was smooth and looks amazing!

Am very happy with start to finish,

Thank you" — Zoe

"Hi Natalie,

Hope you’re well. You’re probably looking forward to a break. Just wanting to say a big thank you to you and your colleagues including the installer for the great service and attention to any queries we had. We are very pleased with the choice we made.

Wishing you a Merry Christmas and a Happy and safe New Year.

Here are some photos.

Regards" — Maria

"Hi Sally,

Please find attached the payment for the final invoices attached for the cabinetry at our place at Prospect.

These have turned out fabulous, thanks to Aleksia for her designs and our multiple questions and refinements to getting the drawings completed, including the team who made these come to life and finished the installation to a great finish, great work, thank you.

Merry Xmas to the Packers team" — Ross

"Lovely thank you.

Again I would like to say THANK YOU to all who I have dealt with throughout this process. If you could please pass on to all involved that would be greatly appreciated.

I'm very grateful for the assistance I received from the very beginning. During the quote stage I chopped and changed my mind with what doors to have but Emma Curnow & Natalie Moretti were so patient and a delight to work with, nothing seemed to faze them. It was such a pleasure dealing with each person at every stage of this process. Even when it came to having to bring the install forward to meet our deadline, to having then be delayed by the concreters. I know this would have been a scheduling nightmare when an installer had to be turned away. I want to make special mention to Vicki who was amazing to work with throughout all these dramas we faced. I would highly recommend your company to anyone that will listen and I love my final product!

Thank you again to everyone for making this process so seamless.

Kind regards" — Kerri

"Dear Packers Management,

I would like to pass on a massive thank you and praise for one of your amazing sales team - Kendal Sellars.

My parents home needed an urgent rearrange after my Mum became ill at the start of the year. She assisted myself and my Dad to pick the best option for the work we were looking for and adjusted our quotes as we changed our minds a few times.

Not only was she sincerely patient with the process, but she took on board the reasons for the installation and the urgency behind it. She went above and beyond to arrange for the installation to occur in record time! My parents and I truly appreciate the effort and the communication.

Kendal is a true asset to your business. A sales person a genuine customer service focus is a rare trait.

With thanks" — Jenni

"Hi Sally and Sarah

My cabinet was installed last week by Richard who did an excellent job. Sarah it looks so beautiful- your design was seamless. I am attaching a picture for you to see how it looks so far but we are still waiting on stonework .

Sarah, we love the outcome,looking forward to seeing the finished product. You should also know that you are probably going to get a lot more business from this as explained to Richard. Every indian home has a small makeshift alter that people set up to pray and honour their culture. I have shown these pictures to some of my family and friends who are so impressed with it and want to get something similar for their homes. I have recommended Packers, and you !

Speak soon

Warm regards" — Somi

"Afternoon, Sally.

Could you please pass on our thanks both to Ella and to Justin.

Both were fantastic and we couldn’t be more pleased with the outcome in each of the rooms.

Kind regards," — Mick and Sue

"Hi Sally,

Thank you for all your work with the installation of my new wardrobes. They look great and went up very efficiently!" — Sam

"Hi Andrea,

Thankyou so much for that, I really appreciate it.

I also want to say thankyou for your customer service and prompt communication. I have had troubles with some companies but you guys have come out on top hence why we have chosen to go with you. So thankyou your amazing customer service has not gone unnoticed!

Kind Regards" — Sarah

"Good Morning,

Would just like to say thankyou to Vikki for always keeping in communication with us about the wardrobe doors. Vikki was always so polite and professional.

Also I would like to thank the guy who came to pick up the doors and also reinstalled them ( my apologies , I don’t recall his name ) he was so respectful and efficient both times he was at the property. So happy with the service from both team members.

Thank you.

With kind regards" — Sarah & Michael

"Hi Sally,
The outstanding balance has been transferred. Please pass on our thanks to Alex, he did a great job and we really appreciate him putting up with dogs and kids.

Cheers" — Ryan

"Dear Kendal,

Apologies for the delay on sending this email of sincere thanks!! Our new wardrobes and shelving look amazing – they totally transform each of the three bedrooms! I can’t fault anything about the install, quality and especially, the design! Ryan has just finished repainting all the rooms so we are up to the fun part of redecorating. Five very, very happy customers here!

Hope you are well" — Sarah

"Good morning,

I wanted to acknowledge our gratitude to Dan for installing our walk in robe and tv cabinet with such ease and speed. Dan is truely an asset to your company, he turned up on time, worked a full day independently, efficiently and what seemed to us effortlessly. His work ethic is outstanding and his work is total perfection. He was extremely neat and tidy, everything lined up perfectly, we could not be happier with the end result. Dan is also very polite and a delight to have in the home, an absolute perfectionist.

The total job has been such a good experience for us as we have done building projects in the past with difficulty but the process and end result with Packers has been an absolute delight. Our new wardrobes have changed our lives, they are absolutely beautiful and we could not be happier.

Thank you to your team, especially Dan with his exceptional talent at his craft. We look forward to our robes being completed soon.

With grateful thanks and admiration" — Mary-Anne and James

"Dear Kendal,

I have just finished putting everything back in the Bedroom wardrobe and Hallway storage cupboard. Phew, what a mammoth task but so worth it.

I would like to say thank you for your intuitive design skills. I love the spaces that you created and it is a pleasure to use the robes. I love the lighting and have to tell myself not to play with the toggle switches. The pantry drawers are absolutely wonderful and I can fit so much in. They open and close beautifully.

All of the tradies who came to work on the robes were so good at their job and pleasant and personable. Although Bob didn't come to fit the quarter round he did work out how it would fit to hide the cut carpet around the hallway robe. It finished the job very nicely.

Thank you once again. I hope you have a wonderful Christmas with your family and a well deserved break over the festive season.

Kind regards"— Jane & Richard

"Dear Kendal
I just wanted to say thank your for the design you did for my sitting room bookshelves. I am thrilled with the results -better than I hoped for. I attach some photos to show you what it looks like. We had a few hiccups including the COVID lock down - but they were finished on Tuesday.
With kind regards" — Caroline

"Hello Sally

We would just like to say how well Daniel installed the wardrobes. He was on time, quick, clean, pleasant, tidied up fantastically and we felt comfortable to have him in the house. It would be appreciated if you would pass on this comment to his manager or the appropriate person.

Sincerely" — Leonie

"Dear Kelly,

Could you please convey to your management that we are extremely pleased with our new wardrobe and would like to particularly commend Neville for his excellent work at the install stage of the proceedings. His workmanship and pleasant demeanor were much appreciated.

Best wishes." — Margaret & Charles

"Good morning Andrea,

Can I just say what a pleasure it was to meet and work with Aleksia yesterday morning. She obviously knows her business and came across as a competent and well organised designer.

Please pass on our thanks.

Have a good day".— Aldo

"Hi Natalie,

Thank you so much for all that you have been able to achieve for us this week! The rooms look brilliant and Richard and Justin did an amazing job - pieces of art. I know it was a stretch from start to finish, but you and your team performed outstandingly.

We look forward to the next time we have the pleasure of dealing with you, Richard, Justin and the Packers' team.

Wishing you a great weekend.

Kind regards". — Paul

"Good Morning All

We have just had our new splashbacks installed in our kitchen and we would just like to say a big thank you to all of those involved with the process.

To Georgia and Kelly – who helped make the final decision on the fantastic colour (the colour looks amazing!)

To Brett Mason – who promptly came out and measured up (the splashbacks fit perfectly!)

To Ellen – who scheduled the installation with such ease

To the factory workers who made them.

To the installer, Darren Foster – who did the most amazing job in making them look so great!

We are very happy with the end result that we just thought we would share it with everyone involved.

Thank you so much"— Anne & Arthur

"Hi Natalie,
I just wanted to thank you for providing such great service with the choice, design and installation of our bookcase. Special thanks also to Dan who worked incredibly hard all day and produced an amazing result. We will certainly recommend Packers as a professional, reliable organisation.

Best Regards". — Scott

"Hi Natalie,
Thank you once again for helping us with our bookshelves. They look incredible!!
Please pass on our thanks to Neville who installed.
Kind Regards ". — Darragh & Ally

"Dear Georgia, Aleksia and all the team at Packers,
We are so pleased with the quality and value of our new built in robes and cannot praise highly enough the service and attention to detail. From the design & planning to the installation, everything was a breeze. The very few minor problems were handled by you without fuss, leaving us feeling very calm, confident & special in our choice of having Packers to do these builds for us.
Many thanks ". — Alan & Genevieve

"Hi Kendal,
I thought I would send you a couple of shots of our shelving.
James and I are thrilled - it seems as if the bookshelves have always been part of the room.
Pedro did an amazing job - he was meticulous, reliable, very pleasant the kept us informed.
Thank you for all your help.
We will use Packers again and certainly recommend the company to other". — Julie

"Hi Natalie

Job completed today. Looks fantastic. The guys were so committed to getting the job done. We will send photos when they are filled.

Grateful thanks for your great design job and patience with helping us decide on colour and texture. We are very happy."— Ann Marie & Stephen

"Morning Natalie

Just to note to say a big thank you for all of your great work in getting my cupboards into my place in such a short time...I'm so happy with them it looks AMAZING...😊

I can now get rid of all the packed box in spare room!!!

I'm going to recommend you to all of my friend and family...

Thank you again have a great day and keep safe..."— Sonia

"Hi Natalie,
Just thought I would send through a few photos of our New Entertainment Unit & Garage Shelving Unit.
We are very happy with the end results of both.
Pedro did a great job installing both, especially the Entertainment Unit as this was not an easy job as he explained to me.
Thanks for your help and support in finding us the best possible solutions for both areas." — Geoff & Sharon

"Hi Kendal,

The installation went ahead today.

Am very happy with the result.

Probably at some point will update in my house, so I will be in touch when that time comes.

Thanks again for the prompt services". — Suzane

"G’day Sally,

I have paid that final balance of $1,500 today.

If you do not receive the funds please let me know.

I would like to say that we have been very impressed by the professionalism & attitude of all the staff that have been involved in this process.

Rob was very helpful & knowledgeably with regards to the quote. Pedro was awesome with the fit out. He was very clean & his attention to detail was obvious. Also, all the admin staff was very helpful & easy to deal with.

We have more wardrobes to install in the future & will be using Packers again.

Thank you".— Boyd

"Hi Sally,

Thank you, project is complete. Please thank Peter your tradesman for his close attention to detail and his quiet and professional attendance. He has completed a good job".— Gaye & David

"Good morning Kendal,

Firstly thank you so much with your help designing our robes for the laundry and Ivy’s bed room.

We are totally wrapped once again with the quality and practicality of your product. Well done to Jo for being so professional with the installation.

He did an amazing job.

Please pass on a huge thanks to Matt also.

Packers are a great company and we will definitely use you again in the future and will recommend Packers to our friends and family.

Thanks for helping us to create order in our home, I couldn’t be happier."— Narelle

Hi Natalie,
I would just like to say thanks for organising the wardrobes at our place they look great! Also I would just like you to pass on to the installer that I think he did a great job and he was really friendly."— Georgina

"Hi Aleksia,
Simon and I would like to pass on some very positive feedback to the Packers team regarding the installer Justin.
Not only was he punctual every single day, but he was a pleasure to have in our home.
He was polite but most of all, my children adored him and he was so patient with them when they were 'helping' him.
My 4 year old Reuben has learning difficulties, so can be challenging at times, but Justin was lovely towards him. Reuben followed him around with his toy work belt and was over the moon when Justin gave him a high vis t-shirt on the last day which he just loves!!
If there's anyway to pass on our thanks and to acknowledge how amazing he was, I'd really appreciate it.
Needless to say we were also very happy with the support you provided us. Your suggestions with the wardrobe fit outs were excellent. You were very easy to work with and gave us so much of your time.
Overall it's been a great experience as a customer working with your company.
Many thanks" —Nicole

Hi Ellen,
Hopefully you have received final payment done via bank deposit yesterday.
The wardrobe was installed yesterday and we are over the moon with the final result.
The installer was brilliant and did an amazing job. We are so happy we went with Packers for our wardrobes.
Please pass on our gratitude to all involved in the process.
Regards"— Rick & Tracey

"Hi Natalie,

Thank you for another great job, it is a pleasure to work with you and Packers.

Lee and the screen installer Darren did a fantastic job.

Kind regards"— Mike

"Rob thanks for the quotations...

I really appreciated you time and industry 'common sense' knowledge about showerscreen options. It was refreshing to meet someone experienced like yourself that really knew their products and glass options.

Thanks again"— Gary

"Hi Sally,

I have paid the account now.

The doors look terrific and operate very smoothly, so thanks to all concerned, from sales, manufacturing and installation. All went very smoothly and I thank you for this"— Verna

"Natalie I just wanted to say thank you for the job you've done with our wardrobes. They look beautiful and I can't wait to start using them.
Thank you for all your care with the finer details - end panels, mirrors, plinths, backs, etc etc - it has resulted in a beautiful finish
Warm regards" — Jennifer

"Andrea I need to thank you for your help this morning. As I said to you on the phone, it was such a pleasure to receive such polite, interested and helpful service as you provided today. Jane was very helpful also, and I appreciate your assistance with delivery.

Thank you"— Meredith

"Aleksia,

Just want to thank you for the amazing work that Packers have done with my bookcase. I absolutely love it!!

Such a beautiful design, excellent quality materials and I absolutely love having Lee putting it all together - please pass on my thanks to Lee. He is so lovely, professional and a perfectionist. Something was not quite right-I didn't even notice it but he made sure he adjusted things to make everything perfect.

I had had a number of positive comments from family and friends about my bookcase and my sons wardrobe. I will be recommending your services to family, friends and work colleagues.

I will be in touch with you again as I am thinking of having a wardrobe in my room.

Thanks"— Susan

“Thank you Vikki for organising our wardrobe door to be adjusted so quickly. We are very pleased with our new wardrobe and found everyone from Packers that we dealt with very pleasant and helpful.” — Jill

“I just wanted to email and communicate how impressed my husband and I were with Justin and the repairs he performed on our wardrobe. We have had lots of work done to our house in the past 12 months and it was fantastic to have a trades person who was polite, careful with our belongings and who cleaned up so well that I didn’t even have to vacuum the area!" We are very happy with the repairs he made to the wardrobe and his professionalism.” — Julia

"I have to say that I’m very happy with how Natalie was prompt at delivering the quote & explaining how it would look & giving me ideas. (It was difficult for me to visualise). Neville was polite, prompt & thorough with his attention to detail. I’m very happy with how the cupboards look & the whole process from beginning to end & will definitely recommend Packers." — Nola

"Thank you so very much. The wardrobe is more than we were hoping for. My daughter is delighted beyond words. All your staff from the enquiry, measure up and installation have been friendly and professional. Thank you!" — Helen

"Thought I would let you know that we are very pleased with both the product and service we have received from Packers. From the time we contacted about the installation of a shower screen, the communication has been clear, consistent and timely. Rob who came and measured before designing the screen took time to explain what he was doing and the options available. Vikki has ensured that communication regarding the design and installation was regular and she ensured we knew of any changes to the schedule and why. Graeme, who installed our screen, did a great job and ensured that we were happy with the final result. We certainly know who we’ll be recommending in the future." — Rob

"The robe was installed yesterday and it looks really great! Thanks so much for your help with the design - i was unsure if the mirrors would be too much, but once installed, the mirrors open the room right up and make the room look so much bigger. Its a fantastic design and was a great option for a small room. Jarrod was fantastic too - please pass my thanks on to him for doing such a great job." — Alida

"Natalie came out last week to measure and quote us on a storage solution for our study. Natalie was pleasant right from the start and exceptionally helpful in coming up with a design that would suit our needs and that would match our current decor, but that would suit our budget as well. She also went above and beyond to offer me advice on storage in another room, and I definitely did not at any point feel as though she was merely trying to sell me a product.

Ultimately, whilst we had received several quotes (to which Packers weren’t the cheapest), it was Natalie’s exceptional customer service that has led us to give you our business. I believe Natalie should be commended on this, as too often we receive negative feedback and too infrequently do people take the time to give credit where it is due, and in this instance it is certainly due." — Bonita

"I visited the Nth Plympton store today and wanted to pass on my appreciation for the service I received from Andrea. This is the second time that she has provided outstanding service to myself. She is friendly, relaxed, knowledgeable, efficient and provided a level of service that is very difficult to find." — Chris

"Just a quick note of thanks for the great cupboards that were installed at our School yesterday - they look fantastic. I especially wish to thank you, your team, Richard and Neville for getting things done so easily and professionally; and for your patience awaiting our final acceptance!" — Paul

"We are delighted with the cupboards/bookshelves, and Richard the installer was very professional and the attention to detail is outstanding." — Sue & Steve

"I also sincerely wish to say a big thank you to all staff at Packers we have encountered from the ‘measurer’, admin staff and installer - for everyone’s friendliness, helpfulness, efficiency and expertise. We are very happy with the wardrobes, and I would recommend you to others." — Nichii

"Our first wardrobe is in and I just wanted to say how pleased we are with it. Lee did a fabulous job of installing and you must have measured perfectly for him to achieve such a great result." — Jenny

"The new WIR looks fantastic! Thanks for all your help and getting it designed and installed with such ease." — Chloe

"We are so impressed and the installation guy was wonderful. He did a very good job." — Andrew

"Just wanted to say thank you for organising the wardrobe for Amy’s room,looks fabulous!!! Love it!!" — Tanya

"I just wanted to let you know how happy we are with our new wardrobe and the hall cupboard that was made for us. From the time I walked into the showroom and met a very nice young woman who found out what I wanted and had given me an approx. quote in a matter of minutes, to you coming to our home to measure accurately. We were very pleased with the service then along came your tradesperson / installer who arrived on time, did and amazing job, cleaned up after himself and was very pleasant to deal with. In these days of a lot of over promised under delivered service your company comes up first rate. We run a family business and I hope people perceive our business to be of the same standard as yours. We look forward to doing out next job with you which will be very soon." — Beverley

"Joe has done an amazing job with our robes- they look fantastic! Thank you so much... Please also pass on my thank you to Kendall (she was right about the pelmet - it does look nice) and also to the lovely Andrea who assisted me with my order." — Joanna

"Please thank Neville (and his helper) for the job they completed. His idea for rectifying the initial problem has worked beautifully. Job well done, by a very personable gentleman." — Natalie

"Firstly thank you for the install of our new wardrobe. It looks fantastic. Secondly your efforts to accommodate my needs were beyond my expectation." — Robbie

"The doors look awesome! Quality looks great. Perfect! Thanks for following through on everything from when I first contacted you. I didn't get this level service from any other suppliers." — Todd

"Thanks for all your work on the 3 robes…they all look great and we are really happy with the result." — Rose

"We are both blown away at the service we’ve received with our dealings with Andrea, Natalie and of course you. We had a couple of small issues and we were going to phone you on Monday morning but you’ve read our minds and sorted everything. Thanks. Swapping Trev’s drawers to the other side fixes the door problem." — Trev & Carolyn

"My wardrobe was installed on Wednesday and I absolutely love it! Thank you for guiding me through and helping me realise the best options I could have for the space. The installer was wonderful. (Robert). I'm absolutely thrilled with the result." — Jan

"The wardrobes look great. I would like to thank April for her patience with us in selection and design and also Richard the tradesman that installed them yesterday. It took him all day and a bit more but he did a great job. He is an excellent tradesman and the quality of his work is first class. Please pass on our thanks and feedback to him. Thank you all again." — Dusan

"To the Sales staff, Measure and Quote person, Installer and Management staff at Packers,

We would like to express our gratitude for the polite and useful customer service we received from all parties involved in the selection, measure and installation of our mirror and shower screen.

The showroom sales staff were very friendly, informative and helpful, we came in at the end of the day and received excellent service (thanks Andrea). The gentleman who came to measure (Brett) helped to problem solve issues we had experienced with a previous glass business and was very knowledgeable. He took care in taking measurements (as our walls are not perfectly straight) and we appreciate the advice he gave us.

Last but not least our Installer (Dave) was friendly, able to answer the questions I had and again was very knowledgeable, able to problem solve and was efficient.

We would welcome them both back to assist us with our ongoing renovations in the coming months. We have been renovating our house and have had many bad experiences along the way with businesses and trades people and were so very happy to finally have a good experience with the Packers Team. Our renovations are ongoing and we will see you in the future." — Troy & Ashleigh