Terms and Conditions of Acceptance

See below for both Wardrobe & Windows divisions Terms and Conditions of Acceptance.

Commercial series

Wardrobe Division - General Conditions of Acceptance

  • This quotation is for items listed only and in no case shall be taken to mean any other quantity sizes or details that are not expressly included. All errors and omissions accepted.
  • No order or variation will be accepted unless it is in writing and signed by the customer.
  • Variations after submission of the quotation are subject to a separate quotation and acceptance may necessitate a revision of the estimated delivery date.
  • Until the final payment for the whole contract has been made the ownership of the goods supplied shall not pass to the buyer.
  • I/WE AGREE to pay on request interest at the rate of 2% per month on any overdue amount on the account; and to any expenses incurred in the collection or attempting to collect any overdue monies, including any debt collectors’ expenses incurred, or to be incurred, up to 17.5% of any amount entrusted to a collector to collect from us.
  • Cancellation of the contract or part thereof will not be accepted without our written consent and on such terms as may be stipulated by us
  • Delivery shall be agreed upon by both the customer and supplier but actual time taken will depend on the work loading in the factory at the time the order is placed
  • We shall not be liable to direct penalties or damages for the failure to deliver in the estimated time unless specifically accepted by us in this quotation and then subject to the conditions listed in Clause 18 of the R.A.I.A and M.B.F.A Agreement Edition 4.
  • Any complaints regarding shortages or workmanship may not be recognised if not submitted in writing within seven days after delivery or installation.
  • All goods are insured against loss or damage in transit and a buyer’s signature on the carriers receipt at the time of delivery will be regarded as sufficient evidence that the goods have been inspected and found free from damage or shortage.
  • No alterations or variation of these conditions will be accepted unless in writing and agreed by us.
  • Prices quoted are fixed for 30 days from quotation date unless otherwise agreed in writing, or advertised separately.
  • The Warranty is applicable only to the original purchaser.
  • No liability for damage from misuse
  • All timber products supplied in the raw state unless specifically noted on the quotation.
  • Timber supplied in the raw state should be prefinished in accordance with our warranty for timber doors

Wardrobe Division - For Supply and Installation

Our main obligations

  1. We will make and supply the product as detailed and specified in the Conditions of Acceptance.

Access and use of facilities

  1. Access maybe required for the installer to inspect the site pre-installation with the approval of the owner
    During installation, the immediate site is to be free of any obstructions e.g. furniture. The installer will require the use of water and electricity and may require the use of toilet facilities.

Our Warranty

  1. Wardrobe and Storage
    • Ten year warranty applies subject to the terms and conditions.

    Shower Screens

    • Two year warranty applies subject to the terms and conditions. Five year warranty from date of manufacture for Laminated Glass. No warranty as such applies to 5m, 6m and 10m Toughened Glass.

    Timber Doors

    • Two year warranty applies subject to the terms and conditions.

    Our Sales Representatives will supply you with the appropriate terms and conditions of warranty for your product.

Our right to complete

  1. Whilst we will endeavour to complete the installation in the allocated days, from time to time we may need to revisit the job to finish the installation. Packers reserve the right to complete the installation in full.

Our right to fix

  1. If at any time you claim the product is defective, you must tell us by written notice within 7 days of completion. If we accept responsibility, we have the right to fix the defect.

Colour Variations

  1. It is important you note that pre-finished materials including but not limited to, painted, melamine, glass, timber and laminate surfaces may vary from time to time. We will use our best efforts to match the colour or grain of the product to a sample selected or provided to you, but we have no liability if they are different. Imperfections are only considered a defect if they are from a standard viewing position (not within 1.5 metres from the products).

Surplus Materials

  1. All demolished materials will remain your property unless a prior written agreement has been arranged.
    All surplus materials that we bring to the site will remain our property.

Displayed Products

  1. Work methods and materials used will correspond with the sample product displayed in our showroom.

Unforeseen Circumstances

  1. We are not responsible for any problems with the site, which are only revealed when installing the product e.g. electrical wiring, water pipes, etc.

Work by you

  1. We are not responsible for the removal and re-connection of electrical/security wiring or plumbing.

Subcontracting

  1. We may sub-contract any of our obligations. You must not give instructions to our subcontractors nor directly employ our sub-contractors for further works without our approval.

Liability of Product on Site

  1. The product is at your risk once it is delivered and installed to site.

Insurance

  1. We will have public liability insurance of at least $5m and recommend that you are similarly insured.

Your Joint and Several liability

  1. If there is more than one of you then,
    • All your obligations are joint
    • We only have to give notices to one of you
    • Only one of you need accept a quote or sign a notice, and then all are bound.

Windows Division - Terms & conditions of Acceptance

Step 1. ACCEPTING A QUOTE

Once you feel comfortable with the information and details on your quotation you can get your order into production by simply paying your deposit and confirming your acknowledgement of the quote details. This can be done by return email or by posting in a signed copy of the quotation, while the deposit can be made by cash, cheque, debit card* or direct debit. (See details below)

On acceptance of the order please ensure that you are happy with all the details and specifications as once the manufacturing process begins it can be very difficult to alter customised goods. For this reason we are unfortunately unable to accept any changes to your order 48 hours after acceptance.

Step 2. CO-ORDINATING SITE MEASUREMENTS/DELIVERY

It can take 2-3 weeks for materials to be delivered to Packers. Once we have received material your designated site supervisor will call you to arrange a site measure. The average delivery time from site measure is 10 to 15 working days.

If we’re installing your job, one of your designated site supervisor will call you within 15 days to organise a convenient install date.

Alternatively, if it is supply only and you have time requirements please feel free to advise at the time of acceptance and we will ensure that time and date is met with your pick up or delivery.

*Please note that due to the current Covid situation, lead times will need to be confirmed at the time of acceptance.


Step 3. PREPARING YOUR SITE

On the day of installation or delivery please ensure that the relevant area has been cleared enabling the installer or delivery person easy access to and from the worksite. This is vital for the safety of all parties.

Step 4. COMPLETION

On the day of your installation, the accounts department will invoice you the remaining balance of your project or progress claims will be issued as per contract.

For supply only orders we require the outstanding balance to be paid prior to delivery or pickup of your goods.

These payments can again be made by cash, cheque, debit card*, or direct debit. (See details below)

Payment Options:

Direct Payment BSB 085-005 Acc # 740333804 - NAB

-Please record surname & invoice # on your transaction, and email remittance to admin@packers.com.au

Cheque Made out to Geoffrey Packer & Co Pty Ltd
Debit card Can be used to pay deposit, phone our office on 8300 9851 *This will incur a 1.4% surcharge
Cash Can be paid at our Plympton or Maylands offices

Terms and Conditions of Acceptance

GENERAL CONDITIONS OF ACCEPTANCE

  1. This quotation is for items listed only and in no case shall be taken to mean any other quantities, sizes, or details that are not expressly included. Errors and omissions excepted (E&OE).
  2. No order or variation will be accepted unless it is in writing and signed by the customer.
  3. Variations after submission of the quotation are subject to a separate quotation and acceptance may necessitate a revision of the estimated delivery date.
  4. Until the final payment for the whole contract has been made the ownership of the goods supplied shall not pass to the buyer.
  5. I/WE AGREE to pay on request interest at the rate of 2% per month on any overdue amount on the account; and to any expenses incurred in collection or attempting to collect any overdue monies, including any debt collectors’ expenses incurred, or to be incurred, up to 17.5% of any amount entrusted to a collector to collect from us.
  6. Cancellation of the contact or part thereof will not be accepted without our written consent and on such terms as may be stipulated by Packers. Fees may apply.
  7. Delivery shall be agreed upon by both the customer and supplier however actual time taken will depend on the work loading in the factory at the time the order is placed.
  8. We shall not be liable to direct penalties or damages for the failure to deliver in the estimated time unless specifically accepted by us in this quotation and then subject to the conditions listed in Clause 18 of the R.A.I.A and M.B.F.A Agreement Edition 4.
  9. Any complaints regarding shortages or workmanship may not be recognised if not submitted in writing within seven days after delivery or installation.
  10. All goods are insured against loss or damage in transit and a buyer’s signature on the carriers receipt at the time of delivery will be regarded as sufficient evidence that the goods have been inspected and found free from damage or shortage. Note if the Client/builder is not present nor have a representative onsite then goods delivered will be automatically deemed as fit for purpose unless written request to delay said delivery has been received.
  11. No alterations or variation of these condition will be accepted unless in writing and agreed by Packers.
  12. Prices quoted are fixed for 30 days from quotation date unless otherwise agreed in writing, or advertised separately.
  13. The Warranty is applicable only to the original purchaser.
  14. No liability for damage from misuse, tampering, neglect or the like.
  15. All timber products supplied in raw state unless specifically noted on the quotation.
  16. Timber supplied in raw state should be prefinished in accordance with our warranty for timber doors.


For Supply and Installation

Our main obligations

  1. We will make and supply the product as detailed and specified in the Conditions of Acceptance and within relevant standards and tolerances.

Access and use of facilities

2. Access may be required for the installer to inspect the site pre-installation with the approval of the owner/builder. During installation the immediate site is to be free of any dangers or obstructions (i.e. pets, tools, vehicles, materials, furniture or the like). The installer will require use of water and electricity and may require the use of toilet facilities.

Our Warranty

3. Aluminium Windows & Doors

  • Packers is a member of the Australian Window Association and as such conforms to an Industry Code of Conduct designed to protect the client.
    • Packers Architectural Windows are subject to independent third-party NATA accredited auditors to inspect & validate that the windows and door products fabricated by Packers have been manufactured to the relevant Australian Standards and meet the requirements of the National Construction Code of Australia.
    • Packers have fabricated & installed the AWS window & door products used on this project as per the AWS fabrication technical manuals to achieve the performance & test report data for these products.
    • The products used on the project can be guaranteed to meet the testing for Strength, Air Infiltration and most importantly for water penetration for a period of 6 years.
    • Packers Windows will also warranty our workmanship and materials used on the above project for a period of 6 years from the practical completion date; however, we are only able to pass on the manufactures warranties for others products used on this project. (E.g. Hardware & Glass)
    • Packers we will not warrant against general wear and tear of the aluminium window & door systems.
    • Packers will also provide a care and maintenance pack for the windows & doors outlining the required maintenance periods and cleaning processes.
  • Packers provide a twelve months Limited Defects Liability Period (Warranty). Packers’ Twelve months warranty applies from the time of delivery for supply only projects & from the time of installation for supply & install projects, subject to the terms and conditions.
  • All aluminium works complies with AS 2047.
  • All Glass & Glazing complies with AS1288.

Our right to fix

4. If at any time you claim the product is defective, you must tell us by written notice within 7 days of completion. If we accept responsibility, we have the right to fix the effect, but we must do so within 21 business days (subject to availability of products, materials or the like).

Colour Variations

5. It is important to note that the colour and grain and appearance of timber, and other natural materials can vary. We will use our best efforts to match the colour or grain of the product to a sample selected or provided by you, but we accept no liability if they are different.

Surplus Materials

6. All demolished materials will remain your property unless prior written agreement has been arranged. All surplus materials that we bring to the site will remain our property.

Displayed Products

7. Work methods and materials used will correspond with the sample product displayed in our showroom (subject to relevant standards and tolerances).

Unforeseen Circumstances

8. We are not responsible for any problems with the site, which are only revealed when installing the product e.g. electrical wiring, water pipes, etc.

Work by you

9. We are not responsible for the removal and re-connection of electrical/security wiring or plumbing. Nor are we responsible for “making good” of existing building elements/materials (ie plasterboard, solid plaster, painting, caulking, trimming, flashing or the like) unless otherwise noted on our quote.

Subcontracting

10. We may sub-contract any of our obligations. You must not give instructions to our subcontractors nor directly employ our sub-contractors for further works without our approval.

Liability of Product on Site

11. The product is at your risk once it is delivered and installed onsite.

Insurance

12. We will have public liability insurance of at least $5m and recommend that you are similarly insured.

Your Joint and Several liability

13. If there is more than one of you then,

  • All your obligations are joint
  • We only have to give notices to one of you
  • Only one of you need accept a quote or sign a notice, and then all are bound.


Request A Quote

From receiving your free estimate through to making your selections and coordinating installation—the Packers team make the process simple.