Feedback from our customers
6th December, 2018
Please find the attached payment receipt.
As a side note, I'd like to say that Richard the installer was great, the finish is top notch and not a speck of dust or mess left afterwards.
17th October, 2018
Our first wardrobe is in and I just wanted to say how pleased we are with it. Lee did a fabulous job of installing and you must have measured perfectly for him to achieve such a great result.
5th October, 2018
Just confirming that I have paid the outstanding amount for our new wardrobe via bank transfer.
They were installed yesterday and they look really terrific. Also, the installer was highly professional.
Many thanks and kind regards
15th August, 2018
The new WIR looks fantastic!
Thanks for all your help and getting it designed and installed with such ease.
9th August, 2018
Payment has been made today for our new wardrobe. We are so impressed and the installation guy was wonderful. He did a very good job.
3rd July, 2018
Our robes were installed yesterday and we are very happy with them. I’d like to pass-on my gratitude and thanks for the quality service you provided to us as it has really helped deliver the robes we were after, which I don’t think we would have got without your assistance.
15th June 2018,
Just wanted to say thank you for organising the wardrobe for Amy’s room,looks fabulous!!! Love it!!
15th June, 2018
I just wanted to let you know how happy we are with our new wardrobe and the hall cupboard that was made for us. From the time I walked into the showroom and met a very nice young woman who found out what I wanted and had given me an approx. quote in a matter of minutes, to you coming to our home to measure accurately. We were very pleased with the service then along came your tradesperson / installer who arrived on time, did and amazing job, cleaned up after himself and was very pleasant to deal with. In these days of a lot of over promised under delivered service your company comes up first rate. We run a family business and I hope people perceive our business to be of the same standard as yours. We look forward to doing out next job with you which will be very soon.
6th June, 2019
I have just transferred the balance owing to the account - reference is the account number.
Joe has done an amazing job with our robes- they look fantastic! Thank you so much...
Please also pass on my thank you to Kendall (she was right about the pelmet - it does look nice) and also to the lovely Andrea who assisted me with my order.
30th May, 2018
This morning I have sent the balance owing by bank transfer as finalisation of the payment for our wardrobes.
Please thank Neville ( and his helper) for the job they completed. His idea for rectifying the initial problem has worked beautifully. Job well done, by a very personable gentleman.
22nd May, 2018
Firstly thank you for the install of our new wardrobe. It looks fantastic.
Secondly your efforts to accommodate my needs were beyond my expectation.
2nd May, 2018
The doors look awesome! Quality looks great. Perfect!
Thanks for following through on everything from when I first contacted you. I didn't get this level service from any other suppliers.
10th April, 2018
Hi Kendal, just wanted to let you know we are very happy with our new wardrobe.
9th April, 2018
The wardrobe has been completed and it looks great!
I have paid the remainder and sent the receipt to Sally (who sent me the invoice).
Thanks for all your work on the 3 robes…they all look great and we are really happy with the result.
24th March, 2018
We are both blown away at the service we’ve received with our dealings with Andrea, Natalie and of course you. We had a couple of small issues and we were going to phone you on Monday morning but you’ve read our minds and sorted everything. Thanks. Swapping Trev’s drawers to the other side fixes the door problem.
We’ve decided to go with Polytec Melamine Porcelain Matt.
Looking forward to final quote (at last we got there) and we will get the ball rolling.
22nd March, 2018
My wardrobe was installed on Wednesday and I absolutely love it!
Thank you for guiding me through and helping me realise the best options I could have for the space.
The installer was wonderful. (Robert)
I'm absolutely thrilled with the result.
15th March, 2018
I have this morning transferred by EFT the balance to the Packer account. Hopefully that will arrive tomorrow into the account.
The wardrobes look great.
I would like to thank April for her patience with us in selection and design and also Richard the tradesman that installed them yesterday. It took him all day and a bit more but he did a great job. He is an excellent tradesman and the quality of his work is first class. Please pass on our thanks and feedback to him.
Thank you all again.
28th February, 2018
To the Sales staff, Measure and Quote person, Installer and Management staff at Packers,
We would like to express our gratitude for the polite and useful customer service we received from all parties involved in the selection, measure and installation of our mirror and shower screen.
The showroom sales staff were very friendly , informative and helpful, we came in at the end of the day and received excellent service (thanks Andrea). The gentleman who came to measure (BRETT) helped to problem solve issues we had experienced with a previous glass business and was very knowledgeable. He took care in taking measurements (as our walls are not perfectly straight) and we appreciate the advice he gave us.
Last but not least our Installer (DAVE) was friendly, able to answer the questions I had and again was very knowledgeable, able to problem solve and was efficient.
We would welcome them both back to assist us with our ongoing renovations in the coming months.
We have been renovating our house and have had many bad experiences along the way with businesses and trades people and were so very happy to finally have a good experience with the Packers Team.
Our renovations are ongoing and we will see you in the future.
Thank you again
18th December, 2017
Good morning Natalie,
Just confirming that our wardrobes were installed on Friday and we are thrilled with the end result, they are beautiful!
We would also like to thank you and the team for your great service and a huge thank you to Richard who did a superb job in installing our wardrobes.
14th November, 2017
Just in case you were wondering…..built-in is AWESOME!!!!! Thank you so much, it fits perfectly, we are very happy 🙂
Brett will pay the remainder on the account tonight.
28th October, 2017
Just wanted to let you know the robes are fantastic and the installer (Richard) made a really excellent job of the installation. I was especially pleased with the bedroom robe as it had to have been a bit of a challenge for him. Richard really went above and beyond (even gave my dog water when she got hot!) and obviously takes pride in his work. I couldn't be happier!
We are now considering doing the same for my other daughter's room as her current robe pales in comparison to these.
24th October, 2017
Please find the payment receipt below for the final installation of our shower screen which took place this morning in our laundry/bathroom combo.
We are extremely happy with the result and would like to especially thank Dave for his advice and the workmanship when installing each of our 3 shower screens. His work has been exemplary! I must also add - each and every staff member who we have had contact with over this process has been extremely professional.
The 'measure and quote' staff on each occasion took great care to get it all just right!! I have no hesitation in saying that both my husband and I will be highly recommending Packers to anyone in the future.
16th October, 2017
This is just a short note of thanks for the wonderful robe that has just been installed at our School. We have been really impressed with Packers from the time you arrived to initially measure the space, through to today with Justin's timely and professional installation of the robe.
It's great to work with a friendly business that delivers what you need ... the first time!!
Thanks again and kind regards,
5th October, 2017
OMG- our wardrobes and window seat, are fantastic - those handles in Georgia's room are divine!!
I can't thank you and Packers enough, we've had so much drama with this reno but from the time we met you until install the wardrobe process has been seamless!
So I'd love you to pop out again so we can finalise the TV unit and a couple of other joinery pieces! Let me know when you are free.
21st September, 2017
We finally had the back door installed yesterday - and it looks great.
Could you please pass on our since thanks to Mike Kay who installed our door. We've had a lot of work going on with our renovations and a lot of workmen and my husband Tim and I were extremely happy with his attitude, friendliness, professionalism and attention to detail. He was also extremely attentive about cleaning up after he'd finished - something we have not had with any of the previous workmen.
We love our doors, many thanks to you for arranging, Rob and Mike and all the Packers team!
22nd August, 2017
To whom it may concern.
We would like to thank Packers for the excellent Customer Service and Quality of goods we have recently purchased from you. I have worked for many years in Purchasing & Procurement, so you can understand that I am critical and rarely provide recommendations regarding services and products.
Having worked for a Family business, I understand how Packers provide that extra for the Customer. You have a comprehensive range of samples in your showroom to select from. Your Sales Staff are very knowledgeable and helpful and took the time to assist my Wife and myself to select the doors and built in wardrobes that we wanted. There was no sales pressure and the prices were very competitive. When your consultant came to take measurements, he took the time to determine exactly how we used the wardrobes and made suggestions regarding storage and hanging space. The interior was specifically designed to meet our needs.
The Installer arrived 10 minutes early to unpack and made an excellent job of constructing the wardrobes. Did not stop for a break and cleaned up after the work was completed.
After delivery of the doors, we changed our mind regarding the type of glass we had selected. Packer’s after sales service was excellent, arranging pick up, change of the glass and delivery with minimal fuss and cost.
Both My Wife and I can certainly recommend Packers as a Quality Supplier of both goods and services at a reasonable price.
14th August, 2017
Can I say a big thank you to you and Lee who made everything go reasonably smoothly. You both came on time for appointments and you especially went out of your way whenever changes were made. It wasn’t all easy for us to decide but your suggestions made our decisions easier. Thank you again and if and when I get to do my laundry you will be my first port of call. And I certainly will be letting people know about your services as I already have. Very happy customers.
9th August, 2017
Just a note to say the robe is now complete and looks amazing! Hanna is thrilled and putting her things away. Glad to have gone to full ceiling as already half full and it blends so great with the other rooms.
2nd August, 2017
To the Manager,
We just wanted to thank the team at Packers for another outstanding job at our home. During the in home visit, Darren immediately understood what we wanted done and drew up the quote for exactly what we hoped to achieve with our less than straight forward cupboard makeovers. He listened carefully to our requirements and his professionalism and his detailed quote gave us the confidence to go ahead. Well done Darren.
Then, because we'd had a number of beautifully finished wardrobes fitted in the past by your cabinet maker Lee we requested him again. We are so glad he was available to install the new work for us. This job had its challenges but Lee overcame them with his craftsmanship and good humour. Thanks so much Lee for your skill and attention to detail.
These outstanding people are a credit to your company, what they have achieved here can not be faulted. We could not be happier with the finished product from Packers.
2nd August, 2017
To whom it may concern,
Thank you so much for all your help and assistance in designing and installing our walk in wardrobe. I worked with Natalie for over a year designing our robe. She was very patient, despite me changing my mind multiple times and always had excellent advice. She dedicated hours to assisting me in design and was always very prompt with emails.
The installer, Richard, was fantastic, performed on time and to a very high standard.
After building a house, I have had encounters with many trades and the service from Packers has been the most professional and high quality trade that I have worked with throughout this process.
Thank you so much for your high quality service and time. We are incredibly happy with our walk in wardrobe and would very gladly recommend Packers.
28th July, 2017
Just a message to commend your company on your excellent service. Rebecca at the front desk, Robert who measured up and Michael who installed the doors. All were professional in every way.
We will recommend you to anyone who asks us.
26th July, 2017
Justin has just finished the installation and I would like to thank you very much for everything. It's just great. An amazing job and we are very happy!
Thanks a lot.
14th July 2017,
Sue & I would like to thank both of you very much for your excellent customer service. We had visited some of your competitors but found we were left to our own choice with little assistance while the Sales Persons left to perform other tasks..
Not only do you sell quality products, your time and assistance has helped us to choose exactly what we required. As a customer, we found your recommendations and customer service etc highly valuable in our decision making. Your expertise allowed us to be confident we had chosen the right company and products to meet our needs.
We would appreciate it if you could forward this e-mail to your Superiors as feedback from us.
Thanks and Kind Regards
15th June 2017,
Our Packers wardrobe was installed today, as arranged. We are delighted with the results- thank you for your suggestions and advice.
Please pass on my thanks and congratulations to Packers. Every staff member with whom we had contact was professional and really helpful. Justin, who installed the wardrobe, arrived right at the scheduled time and left the room very clean.
We could not be more impressed with the customer service from everyone associated with Packers.
12th May 2017,
I am not sure who to direst this information to but I am hoping you can pass it on. I just wanted to say how pleased I was with the job that your installer did.
Not only does the cupboard look great but he did an amazing job negotiating with our out of line walls and floors.. Throughout the installation he consulted with me to make sure it was done the way I wanted.
29th March 2017
Hello Caroline and sales team.
We have just made a direct payment to your bank for the remaining balance of our wardrobe doors installation.
We are very pleased with the final product.
Our thanks to Rob for his patience when measuring up and to Peter for his quality installation work.
Many thanks. We will have no hesitation in recommending your business to friends.
24th March 2017
In a world where everyone is quick to complain I thought I'd send a quick email to say the opposite and how great the service has been from Packers.
Over the last 3 years we have been renovating our house and replaced just about every door, in fact 23 doors. I didn't plan on doing every door but it was just so easy as Darren is reliable and a pleasure to have call around for a measure and quote, and Mike is just a brilliant tradesman fitting those 23 doors.
Please pass on my thank you to both Darren and Mike, our house looks great with new doors. Sincerely, you have a great team there, never let them go.
11th March 2017
I write to express my appreciation of the fine job your tradesman Ben did with the installation of my new built in wardrobes.
Being an old house with nothing much straight, the job had some unexpected challenges. To his credit Ben took the extra time to solve the problems and ensure the finished job was perfection.
Please pass on my thanks to Ben and also my acknowledgment of the quality your company insists upon.
15th March 2017
Just to advise that I made a bank to bank transfer of the outstanding balance on completion of my shower screen installation today.
I'm delighted with the results! My bathroom really looks transformed for the better - Graham did a wonderful job.
Many thanks for your assistance.
28th February 2017
Can't thank you enough for all your help and support. I love the doors! They look fantastic, exactly what I was looking for - appreciate your suggestion of the leadlight.
I would like to match in an external door and assume the same design can be used? I will get back to you with measurements etc next month.
It's been an easy, straightforward process with a brilliant outcome!
18th January, 2017
I would just like to say a big thank you to Natalie for designing such a wonderful walk-in-robe for me. It is so lovely and so girl-friendly designed. I keep going into the room to look at the wallpaper and the actual robe. I am just so happy with the combination - it is definitely unique and has a real wow factor. I would love for Natalie to pop in one day when she is next up this way to have a look at the results of her work and she is welcome to take photos too. At my last home a male friend designed my walk-in-robe, but it was very masculine - needless to say I wasn’t happy with the overall design. Not so with this walk-in-robe - it’s wonderfully easy on the eye, useful and has lots of storage space.
I would also like you to pass on my thanks to Neville who installed the carcasses. He was fantastic. He arrived on time, got the job done, was tidy and cleaned up after he finished. Such a great worker.
Packers was recommended to me by another girlfriend and I have already recommended Packers to other friends. Actually, I have forwarded Natalie’s number to other people already.
6th January, 2017
I thought I should let you know that I ended up popping in to the Norwood showroom on the way home to finalise everything. I have signed off on the 2 Pack and deposit has been paid. Thanks again for all your help over the past week and a bit. You have been great and the ladies at the Norwood showroom were very helpful on both occasions I attended, so I am happy to be moving ahead with you.
14th December, 2016
Good morning Rob,
I would like to express my gratitude to you for your coming to take the measurements yesterday morning. I am impressed with your professionalism, in-depth industry knowledge and expertise, and most importantly, your willingness to help a customer. I am happy with the quote and will ring your office to place an order and pay the deposit this afternoon.
Once again, thank you!
Have a good one.
12th October 2016
Michael has just finished installing our Packers doors and I am absolutely thrilled with them.They look fantastic. But I'd also like to tell you that Michael is a huge asset to your company. He has been very professional, done an excellent job with the installation, left the place tidy and is very personable.
His integrity is to be commended also. The thinner frames actually add to the perspective and enhance the room in a way that the wider frames simply could not have. To ensure that we got the best doors, which we will be looking at for twenty plus years, is the kind of old school integrity and care that you rarely see any more. If you could please pass on to him how happy and grateful we are, I'd appreciate it.
There will be lots of people asking who did our doors, and we will be proud to tell them it was Michael from Packers.
18th October, 2016
Just a quick email to acknowledge and appreciate the quality, detail and care that Michael showed in installing and fitting our new front door yesterday - his craftsmanship is outstanding and the pride that he takes in his work is plain to see. I absolutely appreciate his efforts, knowledge, experience and talent that he bought to the job, he was a pleasure to have on-site working too; my front door looks stunning and is fitted and finished to perfection!
Sincerely, thank you again Michael.
6th September 2016
I'd like to take this opportunity to let you know that our experience with Packers has been absolutely wonderful. We are delighted with the quality of our wardrobes and how easy the whole process was, starting with April and finishing with Lee's installation.
I wish all other aspects of our renovation were just as easy! It really has been an absolute pleasure dealing with you guys and I will be going out of my way to recommend Packers to everyone.
Thank you for making our experience such a great one; we're most grateful.
PS: Please pass along our heartfelt thanks to Lee - he has done a brilliant job and is a terrific guy.
18th July, 2016
I would like to sincerely thank you for the robes that were installed in our garage last week. They have greatly enhanced the usability and the look of our garage. I am sorry that we had to change the doors, but we are very pleased with the finished product and your company's overall services. I will happily recommend your company to my friends and colleagues.
I would also like to thank Craig, the installer, who put a lot of effort in installing a perfect job.
I appreciate your assistance and patience in handling this project.
22nd June 2016
Thank you so much to everyone at Packers. I am very happy with the robes and the service you all provided.
Now to teach me boys about the wonders of folding clothes and putting them away.....
Many thanks again,
16th June 2016
Hello again Vikki
Just wanted to let you (and the boss) know that we are really happy with the doors and I was so impressed with Michael. It was great to have someone so sensible and professional here to put the doors in. He was very careful, has done a lovely job, and left everything spotless. I will have no hesitation in recommending Packers.
31st May 2016
Just wanted to let you know we are very happy with the wardrobes.
I can't recall the name of the installer but he was brilliant. On time, polite, tidy and his workmanship was faultless. So glad we made the choice to go with Packers.
We are considering installing a shower screen but will do that later in the year.
22nd May 2016
Just advising I’m very pleased with the wardrobe. Looks stunning and the installation was very professional. Will advise re further installations in my units.
20th May 2016
Just to let you know that I paid the balance via Internet banking this afternoon.
I also want to say that I love my new wardrobe! Please could you tell April that I was very happy with her design.
22nd April 2016
We are really happy with everything. Would just like to add that Jarad did an excellent job and was very friendly and great to have on the job.
We would like to have someone come out and quote for our passageway cupboards as well if possible?
17th April 2016
I would like to make a special mention regarding my installer, Richard, who was very impressive, did a fabulous job and was very thorough and just so nice. It was a pleasure to have him in our home.
Thank you for your assistance, the whole experience of dealing with Packers has been wonderful from start to finish.
11th April 2016
Hi again Andrea,
Darren has just been out to do the measure. We wanted to say a big thankyou and comment on his excellent service. He was on time, very courteous, well presented, patient, friendly and efficient. He has a very quick mind and rapidly took on board all the variations and questions I had. Extremely impressive.
Please pass our thanks on to Darren and also to his manager.
29th March 2016
I am VERY pleased with my new wardrobe! Your Installer was very polite and efficient in his work, a true craftsman. Many thanks also to Rob whose eye for detail resulted in a well organized interior.
10th March 2016
I just wanted to let you know that the wardrobes were installed earlier last week and they are amazing. I cannot thank yourself, Cheryl and the installer (sorry his name escapes me) for everything.
I must tell you our whole experience with Packers has been fantastic.
The first day we came in to the Plympton Show room and we met Cheryl, she spent over an hour with us going through all the options and was fantastic. Then you came to visit and made a couple of small adjustment to the colour etc. which really have worked out well. And the pelmet you quoted fits in perfectly. And the installer was superb, he has done an amazing job and even made a couple of small other adjustments to suit us.
The end result looks great (especially now we have the new carpet in) and we are extremely happy.
Thank you and the team from Packers from both Graham and myself
25th February 2016
Thanks a million for all your help with the Packers robes, they are excellent. Exactly what we were after. Jo did an amazing job too.
15th February, 2016
I wanted to say thank you and I am very happy with the robe that Jarod installed yesterday. The installation is perfect.
18th December 2015
We would like to thank you, Neville (the installer) and Packers for a great service and timely delivery of our new robe.
We are delighted with the design and quality, and will be more than happy to recommend Packers to our friends and family.
We wish you all merry Christmas and safe and happy 2016!
4th December 2015
We are really happy with the Packers wardrobe. It looks great and I was really happy with the installer (sorry I don't remember his name), but I was comfortable having him in my house and he was personable and professional. He did a really good job. Please pass it on.
My daughter is very pleased to have such a lovely storage area.
19th October 2015
We recently had a wardrobe (walk in ) installed by Packers. We simply could not be happier with the result. Great plans organised by the sales person, good advice by the in shop personnel regarding handles followed through by an excellent installation that respected our space keeping it clean and creating the best space we could have hoped for. PERFECT!!! And at a very fair and reasonable price.
We will tell anyone who asks how great this experience has been. THANK YOU!!!
2nd September 2015
We have just had our wardrobe installed and couldn't be happier.
I'd just like to say that Jarrod, who installed it, was fabulous. He did a great job and was very respectful and courteous as well.
I wouldn't hesitate to recommend Packers.
29th June 2015
Just a quick email to say thank you to you and your team for outstanding service. Nick and I are very very pleased with the wardrobe install, colour and overall finished product. Exactly what we had hoped for. Neville (installer?) also provided excellent service - efficient, polite and cleaned up before he left.
Thanks again, we will be recommending your services to others
13th May 2015
Just wanted to say a big thank you for all your help in designing Sebastian's wardrobe. It looks fantastic!!! and really suits his room.
23rd April 2015
The Packers storage was installed this week and we are very happy with the job. Attached are some snaps. The installer was very professional and friendly, and importantly – he cleaned up very well each day!
Many thanks for your help in providing the storage we needed
22nd March 2015
I am soooo pleased with the Packers doors and Mike did a great job with the installation.
Family have visited and oohed and aahed Will be in touch 2morrow
2nd March 2015
This is confirmation we have forwarded final payment for our Packers windows.
Please accept our thanks with this as we are very happy with the job that was done. The two pommy lads (as I believe they are known) take great pride in their workmanship and did an absolutely fantastic job. We didn't have to do any repairs or clean up. We would certainly recommend them and Packers.
18th December 2014
Michael Kay one of your long standing installers recently came to my home to install 2 French doors. I want to take the opportunity to thank Michael very much for his excellent workmanship and professionalism.
Michael went above and beyond to provide us with a finished product that can only be described as exemplary. His attention to detail and 2 follow up visits to complete the installation with new architraves and rectify issues with a faulty lock mechanism was a breath of fresh air in a day an age when many organisations tend to have more of a focus on money and churning out jobs at such a rate that often the finishing touches are to say the least only satisfactory in the end. Someone of Michael's dedication to his job from my experience with tradesmen (which has been extensive) is nothing short of rare.
In writing this letter, I do hope that Michael is seen as a valued asset to your company as much as we have appreciated his workmanship.
1st October 2014
My Packers wardrobe was installed today. Just a quick note to let you know how happy I am with it, it looks fantastic.
Your installer Ben was excellent, he did a great job and left the area spotless.
I would have no hesitation recommending you to my family and friends in the future.
1st September 2014
Just touching base to inform Packers that the final payment has been processed today and you can expect it through by tomorrow.
A big thank you for your assistance in our linen cupboard which looks stunning in our entrance hallway. Shelves are straight and the doors are smooth and gleaming. It certainly wasn't the expected journey at the start but it is a true testament to an individuals/company's stature when things go wrong, how they are in fact handled to resolve the problem and deliver the end result. Packers came out shining from Sally's phone call to assist our query then to Max for inspecting our site.
Rob thank you very much also for taking on our request to reconfigure the internal shelving given the opportunity allowed us to do so. I can now fit more items in that will be of use, such as brooms!
Thank you again
21st August 2014
Good morning April,
I just wanted to thank you for great customer service and making dealing with Packers a wonderful experience. The final result is FANTASTIC! I am very pleased with everything about ours robes and the gentleman that installed them did a brilliant job. I will be recommending you and Packers to all my family and friends.
Please find attached a copy of the final payment.
Once again thank you
1st August 2014
We write to express our thanks and gratitude for the work Packers have just completed in our home. Special mention must go to Darren Holmes for his professionalism from his first site visit through to quotation and final measure; and to your installer Steve for his excellent workmanship, attention to detail through to clean up (he left our place spotless every day). We will be happily recommending Packers to anyone needing Wardrobe joinery.
Thank you once again.
16th July 2014
Just a quick thankyou for the finished product what a great job your tradesperson (Peter ) has done on our Packers in-built robe JOB WELL DONE
6th July 2014
I had a Packers shower screen installed on Thursday at Aberfoyle Park.
I would just like to say I was impressed with the man (DAVE) who did the installation.
I am very pleased with the screen.
He showed good attention to detail and was one of the most pleasant workmen I have had.
He should be congratulated.
16th May 2014
Just a letter of appreciation for your prompt service and professional approach to installing our daughters bedroom robe.
I cannot fault Packers service in any way… the Installer was on time and worked meticullously and hard throughout the day and with no interruption.
Our mirror was an oversight and quickly rectified the next day.
A joy to be a part of and very pleased with the end result. Bravo!
9th May 2014
After my previous email and everyone at Packers going to so much effort to finish our wardrobe on time I am compelled to send another email saying how much we appreciate the work and trouble the staff went to.
I know everyone gets complaints and therefore I would ask that you pass this email on to the relevant people please.
The gentleman that installed our wardrobe was excellent, he could not do enough for us and nothing was too much trouble. (Jarod)
The quality of work is extremely high and we are very pleased with the finished product. Hopefully when we look at doing the rest of the wardrobes in the house we will arrange it with better timing.
Thankyou once again for the extra effort to work within our restrictive timeframe.
2nd May 2014
I just wanted to say thank you very much for your help with our Packers wardrobes. It has been a totally painless experience, and everyone has been so helpful. The installer was lovely, as were you, and our wardrobes look fab! Thank you very much. Please thank Seb and we will thank him too when we next see him.
With kind regards,
11th April 2014
To whom it may concern,
Today I had a Packers built in wardrobe installed in Clarence Gardens. I forget the person’s name but I would just like to offer a letter of thanks to the installer. (STEVE)
He did an excellent job, was efficient, helpful and knowledgeable. He was courteous towards myself and my property. The final result was of a very high standard and I am very pleased with the outcome.
Please pass on my thanks to the installer and management.
9th April 2014
I've been looking to install wardrobes for a few months and have decided to go with Packers. Your wardrobes are are amazing but it is your customer service that really sets you apart.
Brian, the man who came out to quote the wardrobes yesterday, called to say that he was stuck at the traffic lights at Diagonal Road so would be a few minutes late. I've never had someone, be it a salesman or tradie, let me know that they were running late. I'm usually hard pressed to get an apology! He was lovely and honest, answered all of my questions and gave me other ideas to think about.
To make a long story short, my partner needed another copy of the quote emailed. He called Packers to get it organised.
Instead of just emailing it to him, I received a phone call from a lovely person called Rachel, who asked me if this was ok to do. She was extremely friendly and professional - it was something that really shines as exceptional customer service.
Thought that you should know as service like this is hard to find!
Looking forward to working with you in the next month,
1st April 2014
The door installation of the selected glass was completed today. We have transferred the final payment to your account.
My wife and I wish to express our satisfaction when dealing with Packers. Right from the start, Andrea seemed to know what she was talking about, expressing ideas and recommendations. There was good and accurate communication from Packers as to when the door was to be installed and Packers were able to work around our time requirements. The measurer Rob, took a great deal of detail in ensuring the correct measurements for the installer. The carpenter / installer Mike Kay was very professional and has performed a craftsmanship job.
We are very happy with the outcome. Our thanks to to everyone from Packers.
25th February 2014
Just wanted to say thanks so much for helping us out with the Packer wardrobe. It was installed today and is absolutely awsome, better than we expected and being a diy builder myself am super impressed with the install!
24th February, 2014
Our last of three customised built-in Packers wardrobes and shelves has been installed today and I wish to convey how satisfied we are with the impeccable service and quality finish that we have received from your company.
We were expertly (and very patiently) advised by Brian Pickett throughout the selection process and the overall result is nothing short of fabulous. We truly appreciated his valuable additional onsite visits to check the work in progress and reassure us of the highest possible quality outcome.
Kudos also to the installers - Leigh and Steve. They were sticklers for detail in an extra challenging job, considering the 1870’s cottage having no square walls. Your team at Packers was dedicated, competent, amenable and justly proud of their work. They have truly contributed to the creation of a distinctive home renovation that we are delighted with.
Thanks again to all your professional team.
30th January, 2014
Please find attached my cheque for final payment for the Packers doors just installed.
I do want to pass on again, my thanks for the wonderful way in which your company conducted the management of my job. I found the girls in the office very helpful with my initial enquiry; I felt Darren was very thorough in covering all areas he needed to as well as answering my queries; Michael was such a pleasant workman to have do the job of installation; Andrea who called in on her way to & from work to access and drop off my key. Nothing seemed too much for any of your employees and overall I found the experience of dealing with your company a positive one. Please be assured I will have no hesitation recommending your work to anyone I hear is thinking about using your company.
Once again, thank you for all your work.
28th January, 2014
Just to let you know that I have transferred the outstanding balance into Packers account just now.
The wardrobe is great and Luke did a terrific job in all the heat. Many thanks to Luke and the team. Please pass on our thanks to all. Keep cool.
27th January, 2014
I just wanted to thank you and the other staff who helped me with the purchase of my Packers wardrobe. It was installed last Thursday and I am really happy with it. It looks great and the design is perfect. I was very impressed with the installer. He did a really good job and cleaned up everything as well! I will definitely be coming back once the cracks in my other bedroom are repaired and I am ready to go.
20th January, 2014
I'm writing to let you know of my experiences in dealing with Steve who has overseen the job of replacing windows and doors for our large renovation job. I've dealt with lots of different people during this job over the course of a year and only a few have maintained such a high level of customer service throughout the job from the large hurdles to the small details at the end. He has a friendly and approachable manner and is very easy to deal with, taking any concern of mine seriously and resolving it. I feel he is a very good asset to your company and he should be recognised for this. He offered us advise and direction to achieve the look we wanted and liaised effectively with our builder. We will be purchasing more Packers doors and windows in the future as we approach stage two of our Reno and I will be keen to have Steve on the job again.
23rd November, 2013
Please find attached our final payment for the Packers wardrobe done at our home at Marino, looks stunning, very pleased with it..
Monday, I will give you a call to organize the deposit for the 2nd half - our shower screen..
Many thanks, it's been a pleasure doing business with you guys..
14 November, 2013
Mike P phoned, he had a Packers wardrobe installed today and wanted us to know what a fantastic job that “Ben” our installer had done.
Mike said he was thorough and efficient and the wardrobe looked great.
He said that he couldn’t be happier and would be recommending our Company.
7th November, 2013
Just a quick email regarding the door fitting at mine today.
It's sometimes rare to receive emails of this nature as people always complain but never praise!
Anyway, I just wanted to say from start to finish the service we have received from Packers and your staff has been excellent.
Your initial visit and advice on products and designs was excellent. You were professional, prompt, understanding and patient through the whole process.
Our experience at the showroom close to Netley was excellent too. We arrived when it had been closed for 30 mins but the staff member still accommodated us and cleared up a few questions we had. I can't recall his name but thanks for helping that day.
I was in work today when the door was fitted but Sarah tells me Michael the fitter was professional, hard working and clearly from the end result talented at his job!
I guess what I'm saying is from start to finish and on price the whole process has been excellent.
Well done to you all.
14 October, 2013
To Packers Management,
We are very satisfied customers who used Packers for various work including walk-in robes, fitting a storeroom, shower screens, mirrors and Halifax wardrobes. We have now lived in the new house for 3 months and we have given everything a chance to settle down. Thank you for a job well done.
We would particularly like to convey our appreciation for the excellent work done by April at your Magill Road showrooms and an installer (Dave) who installed the shower screens and mirrors. Whom-ever undertook the other installations also did an excellent job. We have also conveyed the above to our builder Shire Homes.
Once again, thank you
1 October, 2013
Hello, my name is Angela and I am writing to advise of the excellent customer service my husband and I received from your Packers North Plympton office.
From the time we walked into your show room and we were attended to by Andrea who was extremely helpful. She knows her products and went out of her way to quote us on a non standard size, twin entrance doors. We left feeling quite confident and in good hands.
Next, one of your sales reps, Darren Holmes, visited our house five days later to measure and quote. He was very pleasant and again very knowledgeable of his product and emailed his quotation that day.
We again visited your show room a few days later to go over some things on the quotation and pay a deposit were we where again wonderfully serviced by both Andrea and Darren (even at 11.15 on a Saturday) who both went out of their way regarding the fixtures on our doors, printing information to assist us.
Finally, today, your installer, Michael came to install our new doors. He should be highly commended for a great job. His workmanship was faultless (even by my cabinet-maker father) and nothing was too much trouble. The doors look spectacular.
Please pass on our thanks to all concerned and we look forward to telling our friends and family to “go see Packers” if they are in need of any doors.
27 September, 2013
Deb W. from Leabrook called to pay her balance of a hinged Oxford robe that was just installed. She wanted to pass on how happy she was with Lee’s service and the product. She said her Packers robes look fantastic, brilliant and very clean etc etc.
13 September, 2013
Regarding Showers Screen Installation
The service & communication received from Packers, the whole team was excellent & very professional. We have dealt with Andrea Conway, Brian Pickett, Dave the Installer & Kelly the Scheduler?? We were kept informed & timeframes were met. More to the point, the shower screens look great. We are so pleased Thanks to all, no problem recommending you guys!
8 September, 2013
To Whom It May Concern,
My husband and I recently have had quite a substantial order of built ins in our newly renovated home from your Company. Can we please say and hope that it counts that the Tradesman that was sent to complete our contract with you was an exceptional meticulous person. His work was immaculate and his tidiness unquestionable. He was working in difficult circumstances with other trades and truly did himself proud. We will highly recommend him and your company in the future. Our order number was 136443.
2 September, 2013
Thanks to you and your installer who did a great job - we are very happy with the final result as they look very luxurious and are there's so much storage capacity.
All the best,
12 August, 2013
Just thought I would let you all know that Mrs M called up. She had some Packers wardrobes fitted last Thursday and wanted to pass on that she was VERY happy with them and the whole process from start to finish was great! Nice feedback for a Monday morning 🙂
12 August, 2013
We are very happy with the finished built in wardrobe!
26 July, 2013
Just had Trevor come into the Gallery from Maylands. His Profile shower screen was installed today by Graham and he is very happy with the whole process and the final installation. He wanted me to pass this on to management.
Well done to all involved!
12 July, 2013
Ailing W. from Mt barker had a robe and some internals installed 11th July
She rang to pay her balance and asked that I pass on to all involved how happy and pleased she was with everything Big thank you to Brian on site rep and Joe the installer
Well done team
25 June, 2013
Maree R. from Kensington Park called to say how wonderful Mike Kay was with their door installation. She was very impressed.
Just want to let you know that I have transferred the payment. Can I also compliment the installer. He did a great job and we are really pleased with the result.
1 May, 2013
Bill D. of Tranmere has had doors installed by Mike Kay. Very impressed with Packers all round. He has a house full of Packers products.
Well done everyone.
30 April, 2013
Thanks for touching base. The wardrobes and study look excellent and I have had lots of positive comments. I have been traveling so it is not all finalized (I have lots of clothes and cds as you remember). I am in the process of getting the room finalized and will definitely send you some photos when I have done so.
Thanks so much for your help and I would like to put in a commendation for Leigh the installer. He was excellent, went about his work with minimal fuss and interruption!
24 April, 2013
Had a phone call from Sue W. today who had both wardrobes and doors installed by us. She wanted to say they look amazing and wanted to pass on a big thank you to Luke (for installing robes) and Mike K (for installing the door)
23 April, 2013
Had a phone call from Ross S. yesterday wanting to say how happy he was with Steve the installer and said he did a great job!!
19 April, 2013
Harry R. from Warradale called after his installation today.
He wanted to say a big thank you to all involved in his wardrobe…..in particular Matt (rep) and Richard (installer) for getting it all the done and completed the way they wanted, he said it was great!
8 March, 2013
I just wanted to commend Packers on another fine job. I was very impressed with Darren Holmes' service, professionalism and knowledge. He listened to my brief well and the result is now in our finished robes which are simply fabulous. Our installer, Luke, also did a fantastic job.
Thank you very much!
7 February, 2013
Just to let you know that our robe has been installed and we are very happy with it.
I was also extremely impressed with all your staff that were involved who were very helpful and professional.
Thank you for your assistance in facilitating this process.
Also very happy with everything relating to the robes that you installed for my daughter in Whyalla.
Will certainly recommend you to anyone we know that requires your products.
Thanks and Kind Regards
6 February, 2013
I have been meaning to write to you to thank-you very much for all of your help with our robe purchase.
We are very happy with the finished result and hope to send more business your way when we sing your praises. 🙂
4 wks to go until our little girl arrives so its getting very nerve wracking and exciting!
All the best for 2013 for you and your family.
27 December, 2012
We would like to thank Shaun and Steve for organising our wardrobe installation last Saturday (as promised before Christmas). The wardrobe looks great and Steve did a pretty good job at installation. Also thanks for organising the extra installation of another shelf.
12 December, 2012
I have had my entrance doorway renovated now and I am just writing to you to tell you that both my husband and myself and very pleased with it. The person that did our job did an absolutely great job. Thank you and we thank the person that did the work.
6 December, 2012
Just letting you know that one of Matt BC’S/Norwood’s clients came in to pay their balance today and they are extremely happy with their finished product.
It was Jung S. from Parkside- they wanted to pass on their thanks to Matt and they were very impressed with Lee the installer also- please make sure Lee gets this message/feedback.
They said the cabinets are better than they ever thought and are very glad they chose Packers.
They had 2 rooms with 2 Sorrento flush panel 2 pack hinged robes in each.
Well done to all involved!
Keep it up!
30 November, 2012
I just had Ally call to advise she is extremely happy with her robes she had installed last week and would like to pass on that the Salesman was extremely helpful and pleasant and she was also really pleased with the installer. She advised she is really happy and has been telling all her friends.
2 October, 2012
Can you please pass on to relevant parties…..thank you
A Mrs P. from Albert Park had her wardrobe installed this morning, she said the installer was excellent, very polite and extremely helpful. The installer was Gary Woodhouse…..she was very impressed with Packers overall service and said she would be recommending us to people she knows.
21 September, 2012
Just to let you know that we are very happy with them and Richard was not only most efficient in installing them but very pleasant to have around. Its great to have a good local company producing such good products and employing respectful, friendly and very competent people.
13 September, 2012
Just received a phone call from Stephen S.from Marino and he is absolutely thrilled with his whole Packers experience. His robe was completed yesterday and he couldn’t be happier. It was a coloured walk in robe with a sliding robe incorporated too.
It was Portsea 2 x Opti Glass with a 1.P Hudson melamine mirror in the middle- the coloured melamine on the Hudson door matched the coloured melamine walk in robe.
Gary was his installer and he said his workman ship was fantastic and his attention to detail was very high!
Everything was finished to a very high standard.
The client comes from a trade background and was very impressed. Please let Gary know he did a great job!
When he placed the order he told Sean that he had been to a few other companies but their service and product knowledge was no comparison.
The other companies just said yes to everything without really knowing what the client wanted. They came to Norwood on a Saturday and I spent over an hour with them on the spot designing the whole thing and we came up with a design that suited what the client wanted.
Well done team!
13 September, 2012
I wish to thank you for the wonderful service and advice that I received from two of your most dedicated and experienced staff.
I had a quote given to me by Marcus for my new built in wardrobe, he was lovely and explained everything as well as giving me options that I had not considered. Due to this, I cancelled all of my other quotes, which I had already booked.
The installer, whom I believe was Rob or Bob(due to the accent I am no sure), he was lovely and explained the process every step of the way.
I was very happy with the after sales service of my built in wardrobe as well as the finished product.
Thank you to everyone involved.
Please pass this compliment on to your staff. I have recommended Packers to family and friends.
A happy customer!
26 August, 2012
Thanks for a great job on our Laundry Robes. We are very happy with the job. Thanks again
17 July, 2012
Natasha H. called this morning and would like to pass on how brilliant her doors are
She was so happy with the whole process
From Marcus, who measured the job
The installation team in the office and the installer.
She was so impressed with packers and will be highly recommending us
WELL DONE TO ALL INVOLVED
15 May, 2012
I have just received a call from Shirley L.
Shirley had a site measure & quote from Marcus this morning and wanted to call up and mention how impressed she was with his service.
She told me that she had not met a Sales Rep that great in a very long time and that it was a pleasure. Shirley will be going ahead with the shower screen quote.
11 May, 2012
I just want to thank everyone for their help with our showers and splash back.
They look fantastic and the gentleman that came out to install all three at our house was very professional and very accommodating. All members of my family thought he was a lovely person.
Packers service has been fantastic and it all started for the time that the sales person sat with us and quoted us on our robes and showers. Just to note: we didn’t go with Packers for our robes as we had a friends friend complete the work.
April you yourself have also been fantastic, you have answered my queries quickly and professionally and it seemed like you enjoy your job and customer service is a focus for you and for your company.
Thank you again and we will definitely recommend your company in the future
19 April, 2012
We just had Peter B. in the showroom to finalize his account and he is absolutely thrilled with all areas of our service and installation team.
Was very happy with Lee the installer and Max went out also to help. Lee worked back a bit to get the job done and it was greatly appreciated, Peter said his workmanship was brilliant. This sets us apart from the competition!
His wife is over the moon and they are referring their friends to us also.
Good work to all involved!
19 April, 2012
Thank you to Packers again, we now have our new shower and built in robe done by your team and so far very happy with all.
23 March, 2012
I have just received a call from a Jenny O. Jenny wanted to let us know that she was very happy with the service she received from Georgia at Norwood. Being in sales herself, she was very impressed at how quick and easy it was to come in and get exactly what she wanted and with great service from Georgia.
21 March, 2012
Mr Darren H. of Craigmore call today
Marcus had been out to do a quote on 3 robes Halifax
He called to say he had another quote but really wanted to go with packers as he really liked our products
He comment on how professional Marcus was, he explained everything and is product knowledge was excellent Marcus pointed out things the other company didn’t even note.
8 March, 2012
The installation has been done and looks great. I’ve paid the outstanding via EFT.
The guy doing it was great- he’s just finishing up some odds and ends now. I’m very happy with the whole job.
Thanks very much.